Our Vision
Peace of Mind
Capitol Insurance is an independent insurance agency. That means we have access to many insurance companies to meet your unique situation and needs. Our main concern is providing you with quick and reliable service, while we compare different companies that fit you, your business or your ministry.
Our Mission is to provide our clients with proper protection at a competitive cost through quality care.
Coverages we focus on include churches & non-profits, businesses, and personal insurance, such as home, auto, and umbrella. However, whatever your insurance need, we are determined to help you obtain coverage.
Since the beginning, when Capitol was founded in 1981, it has remained a family-owned business. We currently have 9 employees at our office located on the northeast side of Indianapolis. Our team averages over 15 years of risk management experience, with each member attending frequent insurance classes to keep up with industry changes. Not only will you find us eager to help, but you’ll also feel safe trusting us with your future.
Our Values & The Promises We Make to Show Them
Integrity
We Promise To
- Serve our clients, employees, and community.
- Present the best option, even when it doesn’t benefit us.
- Hire only those who are trustworthy and honest.
Expertise
We Promise To
- Have knowledgeable employees.
- Maintain a high level of insurance education.
- Stay abreast of industry changes.
- Serve as outsourced risk managers.
Accessibility
We Promise To
- Answer phones with a live person.
- Provide emergency numbers for after hours.
- Respond promptly to clients.
- Offer access to documents and policy information on Capitol Connect.
- Provide risk management resources.
5 Reasons to Use an Independent Agent:
- We are not employees of any insurance company. We are free to recommend the company we believe will do the best job for you, not the company which writes our paycheck.
- Most insurance claims are settled quickly and fairly by all companies, but occasionally a dispute arises. If you’re having a disagreement with your company, can you expect an agent who works for that company to argue on your behalf?
- We can provide you advice on the coverages that you need for your situation and help you understand what coverages you may need but don’t have. Many insurance companies today sell directly to the consumer via the Internet or over the phone. That is fine if you understand exactly what coverage you ought to have, and never require professional assistance in understanding your coverage or need help in presenting a claim.
- Not all companies write all coverages, and occasionally customers of a single company may need to buy something that company doesn’t offer. Independent agents have connections with brokers all over the world in order to handle that out of the ordinary policy or coverage you may need.
- As independent agents, we provide the advice and assistance you need. Our price is often less expensive than the “one company” agent or the company that sells direct.