Testimonials

Everyone at Capitol Insurance is friendly and helpful. We enjoy working with them. ~Laura B., customer since 2012

Throughout the quoting process communication was prompt & courteous. They patiently worked through various scenarios to find the desired solution. ~ Customer since 2017

A few things: -I’ve deeply appreciated the the personal feel of Capitol Insurance. -I appreciate that when Tony communicates something with me, he sends a personal e-mail or text to me. -I appreciate that Tony is a Christian who loves Jesus and who has evidenced a care for churches saving money and being protected. -I feel like Tony is on my side, as it were. -I felt very honored by the pastor appreciation event. At the event, I heard about Remodel Health for the first time, and they eventually helped us to begin the healthcare process at our church for our pastors! -I appreciate how Capitol Insurance has great coverage at very competitive rates. ~ Customer since 2017

I couldn’t be happier working with Capitol Insurance. Since I am a small business owner I love working with other companies passionate about their work. They are easy to communicate with and give me the best advice. I highly recommend! ~ Emily D., customer since 2016

Daniel was very timely with his quote for insurance. He was very detailed in what my insurance would cover. Everyone was very friendly. And I felt like my needs were covered in the best and most economical way to benefit my needs. ~ Customer since 2017

Very responsive to a recent claim. ~ Customer since 2015

When left without coverage from our previous carrier Capitol Insurance went out of their way to provide us with the best coverage at a reasonable cost. Thank you to everyone on your staff. ~ David W., customer since 2017

It’s really too early to tell, but so far, I am happy with the coverage and cost compared to what I was getting. Communication has been good as I’ve switched to Capitol ~ Customer since 2017

Customer service has been fantastic, Dottie usually answers my emails within the hour. With my former insurance company, I felt like I did all the work, now Capitol works with me and for me. ~ Andy F., customer since 2017

Caring customer service. ~ Don T., customer since 2017

I think Capitol insurance has always strived to find the best product & the best company to meet our very unusual needs. In terms of customer service, whenever I’ve needed a certificate or to add a driver, it has been easy and efficient. ~ Ron G., customer since 2001

They are always quick to meet our requests and any answers we might have concerning our policy. Plus, they look for ways we can reduce premium cost. ~ Sara E., customer since 2004

Prompt responses, highly knowledgeable, always helpful! ~ Jason M., customer since 2008

I appreciate their work for us both as a church and personally. I have recommended them to several folks and ministries over the years. ~ Customer since 1997

I felt taken care of from the first phone call for an auto insurance quote. Daniel really put effort into helping me find a policy that met my needs and was within my budget. ~Shana L., customer since 2017

Capitol Insurance has done a phenomenal job at making our business feel valued and taken care of. They are always willing to help and make sure we are satisfied with their service. From the very beginning, Capitol Insurance has been faithful and dependable. Every service member we’ve spoken to has been polite, kind, and willing to serve. Capitol Insurance takes the client-provider relationship from “business” to family. ~ John J., customer since 2017

They have reliable, good coverage, discounts for multiple coverages, and pleasant employees. ~ Sally H., customer since 2003

I believe that Capitol put us with the right insurance provider at this time, which is first and foremost. Secondly, Tony and Matt have been have been great to work with. We have been with Capitol for some time now, and whenever it is time to obtain quotes (about every 3 years), I always tell other providers that they will have a hard time taking the business away from Capitol. ~ Larry S., customer since 2005

I greatly appreciate the office staff. I often call for help and the staff never makes me feel like I have imposed upon them. They are friendly and helpful. Our agent has always been responsive to calls also. ~ Customer since 1996

They are very quick to respond when we had a claim and have good customer service. ~ Customer since 2004

Our seminary needed insurance coverage quickly and sought billing within the current fiscal year. Capitol Insurance came through on both needs! Thanks! ~ Jamie H., customer since 2017

Skilled agents and staff, great service and competitive pricing! The total package! ~ David C., customer since 2002

Very nice and respectable staff, easy to get done what needs to get done. ~Customer since 1990

Great responsiveness, service, thorough answers, solutions and guidance. ~ Mike C., customer since 2003

I had an urgent need for homeowner’s insurance after the company that I had been with for 35 years cancelled my policy because of 3 hail damage claims within 5 years. Daniel Crichlow jumped in and found comparable coverage for less than I’d been paying State Farm. ~ Customer since 2014

Their folks are friendly and helpful, checking policies which will best meet our needs. ~ Customer since 1998

Responses are always quick! ~ Customer since 1998

Really good people at Capitol. I have dealt with Tony Grahn ever since we did business with them and Tony has always been honest and fair and been very easy to work with. Dottie is always responsive and I enjoy working with her as well. I have referred people to Capitol and will continue to do so in the future. ~ Chris K., customer since 1997

Good service, good prices, honest conversations–all very much appreciated. ~ Pastor L., customer since 2002

They take care of clients needs, shop for the best coverages for clients at the best price for their needs. They also have very good response time when questions need to be answered. ~ Larry P., customer since 1999

Marcella is very helpful and responsive to any insurance needs that I have. She knows me when I call and follows through to make sure that the matter is taken care of promptly. ~ Gregory A., customer since 1995

Rapid response & great customer care/service ~ Pastor K., customer since 1997

I have always received timely responses to my questions and requests. That is very important to me. ~ Judith R., customer since 2000

I have had a very good relationship with Capitol Insurance. They have promptly addressed my insurance needs throughout the years and have competitively provided me with adequate homeowners and auto insurance. ~ Customer since 2014

I appreciate Marcella’s help when I have a question. ~ Customer since 2007

Quick set up! ~ Customer since 2016

Excellent staff and service. I don’t know how you could improve what is already great. ~ Pastor C., customer since 2009

In the beginning, Daniel spent many hours over several days discussing our unique needs and fully answering our questions to make sure we understood the options and that we had the right coverage. That level of corordination gave us the confidence to move forward. Since then, Chad has done a good job handling the day to day coordination. ~ Michael J., customer since 2014

Prompt and courteous response when we have submitted claims ~ Customer since 2009

They always have time to talk with us and answer questions. ~ Customer since 1998

I never have to wait to speak to someone when I call. The staff is always ready to help. Marcella has done a great job for many years! ~ Customer since 1998

Not only did they find an insurance company that reduced our annual premiums by about 50%, our coverage was also increased. Additionally, they provided advice on how we could improve our insurability and reduce our risk. ~ Larry R., customer since 2017

Whenever I had a claim, I always felt that they had my back. ~ Customer since 2003

Quick response time. Genuinely concerned about our needs. Helps us minimize our risk. Extremely friendly ~ Customer since 1996

The staff is always extremely helpful and kind, and it’s easy to see they are on our side and advocating for our best interest. ~ Kelsey T., customer since 2001

Very timely with information and available when I have questions. ~Customer since 2013

We have always received great customer service. ~ Pastor N., customer since 2003

We have been a client of Capitol Insurance for nearly 30 years and have received excellent service every time. They were helpful, quick, and understanding. I felt they were on my side in the claim. I would certainly recommend them. ~ Robert T., customer since 2003

We very much appreciated Tony coming to our office to walk through our policies and answer any questions. Also, Bobbie, our agent has always been prompt responding to any questions or changes we have had. Thank you!! ~ Tracey B., customer since 2002

Whenever I have talked to anyone at Capitol, the people I have talked to have always been very nice and answered my questions. ~ Brenda M., customer since 2012

We appreciate that they take time to help us on the phone and to follow up with us. ~ Gery G., customer since 2003

They are very professional and attentive. ~ Mike M., customer since 2016

Capitol addresses each situation in a professional manner. I especially appreciate Capitol being our first contact when needing to have communications with the insurance carrier. ~ Bruce B., customer since 1997

Great customer service! ~Customer since 1999

You are always available if I have any questions about my policies! ~ Therese G., customer since 2008

Our insurance representatives make us feel important. Everyone at this company offers first class customer service to their customers. They go over and beyond to get their customer what they need. Glad we switched companies. ~ Customer since 2016

They always get things done quickly ~ Customer since 2011

They are very attentive and have a quick turnaround when I have needs. Also, they are proactive about ways to save me money and make my insurance plans cost efficient. ~ Ryan D., customer since 1998

I always get prompt service from their office. ~ Mel K., customer since 2002

When I contact the office, the staff is very courteous and helpful. ~ Dave G., customer since 2013

Everyone is friendly, prompt, and caring in dealing with any issues or claims. ~ Customer since 2009

Tony and Sheri Grahn and their outstanding staff have always provided excellent customer service, attention to detail and followup with our insurance and risk management needs. I would highly recommend Capitol Insurance for prospective new clients. ~ Troy R., customer since 2016

Expedient service and knowledgeable aspects of insurance. Saved us considerable cash on the amount of premium from the previous insurance company. ~ Scott B., customer since 2017

All I ask is that they respond to my questions and phone calls. So far that is what is happening. They have earned my trust. ~ Ed C., customer since 2016

Your agents are very great at dealing with your clients. So, since I became your client, I have not had a single reason to think of leaving because once you are at Capitol Insurance, you are almost at home. So, I highly commend you for that. ~ Edgar M., customer since 2014

Great personal service! ~ Frederick S., customer since 2014

Daniel has a positive, can-do attitude. He’s professional and personable and quick to respond. Marcella has quickly and efficiently taken care of recent changes to our insurance. She too is professional and pleasant to speak with. ~ Customer since 2016

Prompt in answering questions and getting results. ~ Ron R., customer since 2007

Marcella is a great agent, she is always very helpful and anytime we have had anything that we need, she has taken care of it! Especially with our claim with the hail damage she got right on it and took care of our claim got us to the right people and checked back with us to make sure that we WERE being taken care of! That is true customer service and we appreciate that! That’s what keeps us with your company! Service with a smile, concern and care for the customer! ~ Merv M., customer since 2005

Accessible. Knowledgeable. We have been with you for a long time. Never had a better agent. ~ Customer since 1999

Capitol Insurance has proven invaluable to our ministry over the years. As independent brokers they are always looking to find us the best coverage at the best rates. The service is second to none. Usually, our business can be conducted by one phone call to their office and Capitol takes care of what needs to be done, from filing claims to updates in the policy or coverage. And, a bonus, I always deal with the same people who know me and my church by name. Thanks Tony G. and your team! ~ John R., customer since 1997

1. You answer your phones 2. You’re always quick to make any changes I need. 3. You’re not married to any particular Insurance Company, you look to find the best option. ~ Customer since 2013

Affordable rates and great service. ~ David M., customer since 2015

Marcella has been fantastic. She went above and beyond to make this transition smooth for me, and I trust her. ~ Emily M., customer since 2016

Danny C is very careful and responsive ~ Customer since 2016

Marcella consistently provides timely responses to my inquiries and is helpful, and patient, when I might be having trouble understanding a particular insurance concern. ~ Joe M., customer since 2014

Well, if not for Daniel Crichlow, I would not have changed insurance providers, but have been very pleased with the savings and service that I have received. You are all great people to work with and I feel comfortable with my decision to move my business over to your company. ~ Eric K., customer since 2016

I am very happy with the service and cost. ~ Rick F., customer since 2009

They have very prompt service. ~ Customer since 2017

We like the personal attention and the quick response from the employees ~ Andy F., customer since 1998

Marcella is always efficient with her response and information she provides. ~ Bill G., customer since 2003

Tony is not just helpful and knowledgeable in what he does but he goes the extra mile to care about the organizations and its employees he serves. I am thankful to have access to such great customer service that quickly answers any questions I may have. I look forward to many years of continued partnership. ~ Edson S., customer since 1998

Chad is always helpful and returns calls promptly. So far, Chad and Tony have been very knowledgeable about our coverages and are able to answer my questions without hesitation. ~ Ra’chelle W., customer since 2014

I’ve been a customer since the current president, Tony Grahn, walked into my office on a cold call in 1990! Competitive rates, excellent Customer Service, a stand-up company all around! ~ Pastor K., customer since 1997

Our experience with Capitol Insurance in this last year has been very good. The representatives and staff at Capitol Insurance were very quick to respond to our needs – particularly when an accident occurred here at our church in April. We are grateful. Thank you. ~ Customer since 2006

Excellent customer service whenever it was needed. ~ Pastor M., customer since 2003

Chad was always very quick to respond and very helpful. I also received fair rates on business liability through Capitol’s partners. ~ John Y., customer since 2009

Good communication and care for the individual policyholder. ~ Chuck C., customer since 2016

I have had my auto and homeowners insurance with Capitol Insurance for over 30 years. While I have not needed to call often, when I have called with a question, I’ve always received a prompt and courteous response from Marcella. Thank you. ~ Customer since 2004

Dan took great care of us and made sure we had the correct insurance to best cover our vehicles and home. All questions were answered thoroughly and Dan made sure we had an opportunity to ask questions and was not pushy at all. We would definitely recommend to anyone in Indianapolis area needing insurance. ~ Jake L., customer since 2017

The staff is always friendly and ready to help in any way they can. ~ Customer since 2002

At any time, in every situation we have faced, we have called and received immediate answers and help. I could not ask for anything more. ~ Don B., customer since 2003

I always get the information I need immediately from Marcella. ~ Nyle K., customer since 2003

The customer service is great! ~ John N., customer since 2015

I’m grateful that Capitol periodically checks to see if I still have the best rates. ~ Andrew T., customer since 2015

My agent is the very best. ~ Jeff M., customer since 2013

Great Customer service! ~ Curt E., customer since 2016

Always deal with any issues I call about quickly. ~ Customer since 2015

Prompt, accurate , response to insurance related questions . ~ William G., customer since 2015

They answered our questions about our policy in good time. ~ Customer since 2002

Open honest and great service. ~ Customer since 2003

Marcella is always very knowledgeable, and willing to help with my requests. She provides excellent customer service. ~ Customer since 2014

Always helpful and quick to respond to requests. Very pleased with premiums. ~ Customer since 2013

In general, you have always taken care of our needs. And specifically, Marcella is worth her weight in gold, she has always responded quickly, efficiently and effectively to our insurance issues. Thank you! ~ Rodney P., customer since 2009

They’ve been there when we needed them. Fortunately, our claims have been minimal! ~ Customer since 2003

We value both the technical product knowledge of Tony and the team, but also your being aware of industry trends and cycles and how to negotiate them effectively. We feel very well served. Thank you! ~ Customer since 2015

I always get a quick response when I express a need and find the service knowledgeable and helpful. For example, my homeowners rate increased and you were able to find a way to maintain a lower rate with similar coverage. ~ Joe B., customer since 2014

Found me a great price for my home as well as my vehicle. ~ Customer since 2002

Helpful and relational service. The agent followed through and did what they said they would do on the insurance product, listening to our needs. Saved us money… The underlying and foundational piece for us, was the solid Christian character and integrity displayed by the agents. ~ John S., customer since 2017

Friendly service and answers to questions on the phone as well as excellent care with claims. ~ Customer since 2003

Good customer service and professional. ~ Customer since 2014